# Get an unfinished task moving again

Start with the visible status and the specific action that failed. Preserve the conversation so you can continue the existing work.

## An app is connected but unavailable

Open the app details and inspect the selected account. Check whether it says **Connected**, **Needs attention**, or **Signing in**. Finish sign-in or reconnect that account as needed. For multiple accounts, name the working account explicitly and inspect its **Available actions**.

## A task is waiting

Look for an approval card, a protected input request, or a computer takeover request. Complete the required step in that surface. Expand activity details to identify a failed action and ask the teammate to continue the unfinished work.

## The computer will not load

Allow the viewer's loading recovery to finish, then select **Retry** if an error remains. On mobile, take control before opening **Keyboard**. If typing stops, close the keyboard and inspect the focused field before trying again.

## A call has no audio

Check browser microphone permission, your device input and output, volume, and the mute control. End and reopen the call after correcting the audio setup. If a transcript-saving error appeared, ask for a written recap rather than assuming the record was saved.

## A file is missing

Refresh Files, select the correct teammate, and check both **Workspace** and **Shared**. Ask for the exact path and an attachment if the result was only mentioned in chat.

## A cloud coding task is queued or publication failed

Inspect the task status and GitHub connection. An enabled account with write permission is required even for a public repository. Ask for the publishing error and verified remote link; do not treat a local branch name as a completed push.

## A routine did not produce the expected result

Check whether it is enabled, its timezone and trigger, and whether its source connection is available. Use **Run now** to inspect the current instruction. Report the teammate, approximate time, task, and visible error when asking for help.